1. Primary Corporate Information & Support Channels
Our core customer service team operates out of our corporate office in Novato, California. Below are our official contact details:
Corporate Headquarters
Company Name: Xdemics Corp
Street Address: 8001 Redwood Blvd.
City/State/Zip: Novato, CA 94945, USA
Jurisdiction: State of California, USA
Direct Communication Channels
Primary Support Email: [email protected]
Online Store Domain: vgr0z4-jb.myshopify.com
Response Target: Within 12 to 24 Hours
Operating Schedule: Monday – Friday (PST)
2. Product Specialist Support Desks
To help us assist you as quickly as possible, please select the department that best aligns with your inquiry:
| Product Category | Inquiry Focus & Specialty Assistance | Recommended Subject Line |
|---|---|---|
| Desktop Picture Frames | Sizing advice, custom frame matting options, glass replacement parts, or shattered glass delivery reports. | [Frame Support] Order # |
| Message Memo Boards | Dry-erase acrylic cleaning guides, pinboard hardware replacement, or custom layout dimensions. | [Board Support] Order # |
| Desktop Calendars | Bulk corporate gifting inquiries, custom print requests, or replacement spiral coils. | [Calendar Info] Inquiry |
3. Service Level Agreements & Business Hours
Our customer care representatives respond to emails in the order they are received. We uphold strict standards for response timeliness:
| Operational Period | Working Hours (Pacific Time) | Expected Response Window |
|---|---|---|
| Standard Business Days | Monday through Friday: 09:00 AM – 05:00 PM PST | 12 to 24 Business Hours |
| Weekends & U.S. Holidays | Limited On-Call Monitoring | Next Business Day Processing |
4. Rapid Email Assistance Protocol
When reaching out to [email protected], please include the following details in your email to expedite resolution:
- Order Identification: Include your Shopify order number (e.g., #XDEM-1001) in the subject header.
- Clear Descriptions: Describe the issue or request clearly (e.g., address modification, product replacement, tracking request).
- Photo Attachments: For damaged frames or boards, attach clear photos showing the damaged product and outer packaging label.