At Xdemics Corp, we take immense pride in crafting exceptional desktop organizers and decorative essentials. We understand that personalizing your workspace with our desktop calendars, picture frames, and message memo boards requires total confidence in quality and aesthetics. Our goal is to ensure complete satisfaction with every purchase made on vgr0z4-jb.myshopify.com through a transparent, simple, and straightforward return and refund experience.
1. Standard 30-Day Return Window
We offer a 30-day return policy, giving you 30 calendar days from the date your package is officially marked as delivered by the carrier to evaluate your purchase and request an exchange or return.
General Eligibility Requirements
• Items must be unused, unwritten, and undamaged.
• Must remain in original protective packaging.
• Must include all stands, glass, pins, and markers.
• Proof of purchase (Order # or receipt) is required.
Official Return Desk Details
Operating Entity: Xdemics Corp
Support Email: [email protected]
Corporate Seat: Novato, CA 94945, USA
Store Domain: vgr0z4-jb.myshopify.com
2. Category-Specific Return Conditions
Because desktop products serve distinct decorative and organization functions, specific handling requirements apply across our catalog categories:
| Product Category |
Condition Requirements for Return Approval |
Return Acceptance |
| Desktop Calendars |
Pages must be completely free of pen markups, erased notes, tears, folded corners, or missing month sheets. Bound spiral rings must be intact. |
Accepted within 30 Days |
| Desktop Picture Frames |
Glass/acrylic panels must be scratch-free, and wood/metal easel stands must show no assembly scuffs or hardware strain. |
Accepted within 30 Days |
| Message Memo Boards |
Acrylic/glass or felt surfaces must be unused without marker residues. Supplied markers, chalks, erasers, and clips must be complete. |
Accepted within 30 Days |
3. Step-by-Step Return Authorization Workflow
To maintain order security and process refunds smoothly, all returns must follow our formal Return Merchandise Authorization (RMA) procedure:
-
Step 1 - Email Notification: Contact our support desk at
[email protected]. State your order number, full customer name, the items you wish to return, and the reason for the request.
-
Step 2 - RMA Issuance: Once approved, our team will reply with an official RMA code and the complete designated return shipping warehouse address.
-
Step 3 - Safe Re-Packaging: Repackage the item carefully. Glass frames and acrylic memo boards require adequate bubble cushioning to prevent transit breakage.
-
Step 4 - Carrier Shipment: Mail the parcel using a trackable shipping service. Please retain your shipping receipt and tracking code for verification.
4. Damaged, Defective, or Transit-Broken Glass Products
Due to the fragile glass elements in picture frames and acrylic memo boards, please inspect your package immediately upon arrival.
-
48-Hour Reporting Protocol: If your item arrives shattered, cracked, or defective, notify us within 48 hours of delivery at
[email protected].
-
Required Documentation: Please attach clear photos showing the damaged shipping box, outer mailing label, and broken product.
-
Free Immediate Replacement: Confirmed damaged items receive an immediate, fee-free replacement or full refund without requiring you to ship shattered glass back.
5. Non-Returnable Items & Exceptions
Certain conditions prohibit us from accepting returned items due to custom manufacturing or single-use limitations:
Ineligible Returns Notice
• Custom-Engraved Picture Frames & Personalized Memo Boards: Customized products created with personalized names or logos cannot be returned unless manufacturing flaws exist.
• Clearance & Final Sale Items: Products explicitly labeled "Final Sale" or bought during end-of-season clearance are ineligible for return.
• Unapproved Returns: Items mailed back to Xdemics Corp without an approved RMA number will be rejected at our receiving warehouse.
6. Shipping Costs & Restocking Fees
Our policy regarding return postage fees depends on the reason behind the return request:
| Return Reason |
Responsible Party for Return Shipping |
Restocking Fee |
|
Customer Preference (Change of mind, wrong size ordered) |
Customer is responsible for return shipping costs and carrier tracking fees. |
$0.00 (No Fee) |
|
Defective / Damaged Item (Shattered glass, wrong item sent) |
Xdemics Corp provides a prepaid return shipping label or direct replacement. |
$0.00 (No Fee) |
|
Package Undeliverable (Incorrect address entered by buyer) |
Customer covers reshipment fees or carrier return charges. |
Actual Postage Cost |
7. Inspection Timeline & Refund Processing
Once your return arrives at our fulfillment facility, our quality control team will conduct an inspection:
-
Receipt & Inspection: Inspections take 2 to 4 business days following physical receipt of the returned product.
-
Refund Approval Notice: We will email you a confirmation notice indicating whether your return was approved or rejected based on condition.
-
Credit Disbursement: Upon approval, your refund will be automatically processed back to your original payment method (Credit Card, PayPal, Shop Pay) within 5 to 7 business days.
-
Late or Missing Refunds: If you haven't received your credit after 10 business days, please check your bank account or contact your credit card issuer, as processing times vary among financial institutions.
8. Corporate Service Contact & Support Summary
For questions regarding exchanges, order cancellations prior to dispatch, or return status inquiries:
Xdemics Corp - Customer Support Desk
Company Entity: Xdemics Corp
Corporate Address: 8001 Redwood Blvd., Novato, CA 94945, United States
Online Storefront: vgr0z4-jb.myshopify.com
Support Availability: Monday – Friday, 09:00 AM – 05:00 PM (PST)
